These are the terms and conditions for:
The following terms and conditions apply to your use of the platform. This includes mobile and tablet versions, as well as any other version of Aurora Global accessible via desktop, mobile, tablet, social media or other devices.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR OBTAINING ANY SERVICE OR INFORMATION FROM THE PLATFORM.
By registering and using the platform, you agree to be bound by this agreement. If you do not agree to the terms of this agreement, you must not use the platform and stop using the service immediately. We may modify this agreement from time to time, and such modification will be effective when posted on the platform or website. You agree to be bound by any modification of these terms when you use Aurora Global after such modification is posted; therefore, it is important that you review this agreement regularly.
You represent and warrant that your use of the platform does not violate any applicable law or regulation. Aurora Global may, in its sole discretion, refuse to offer the services to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the service and the platform is revoked in such jurisdictions.
The platform may only be used in compliance with these terms and all applicable local, state, national and international laws, rules and regulations.
By registering and using the platform, you represent and warrant that you have the full right, power and authority to enter into this agreement and to fully perform all of your obligations hereunder. You further represent and warrant that you are under no legal disability or contractual restriction that prevents you from entering into this agreement.
If you register on the platform, you will be asked to choose a password and may be asked for additional information such as your name and email address. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Aurora Global of any unauthorized use of your account or any other breach of security, and (b) ensure that you log out of your account at the end of each session. You may never use another user's account without Aurora Global's prior authorization. Aurora Global will not be liable for any loss or damage arising from your failure to comply with this agreement.
By providing Aurora Global with your email address and phone number, you agree that we may use your email address to send you notifications, important communications about our services, news and special content. We may also use your email address and phone number to send you notifications via SMS messages, such as changes to service features, news and special content. If you do not wish to receive these emails or SMS messages, you may opt out of receiving them by sending us your request through our contact information or by using the "unsubscribe" option in emails or by replying with the word "STOP" to SMS messages. Users can select not to receive notifications through their profile and account settings.
Users may cancel their accounts at any time and for any reason by following the instructions on the platform or by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the removal of all personal data transferred to Aurora Global.
Aurora Global reserves the right to immediately terminate your account or your access to the platform and to terminate this agreement unilaterally, with or without notice, and without liability to you, if Aurora Global believes that you have breached any of these terms, provided Aurora Global with false or misleading information, or interfered with any other party's use of the platform or the service.
Users will be able to use the ad accounts provided by Aurora Global to publish ad campaigns and top up those ad accounts according to each user's budget. The ad accounts will be available for different platforms such as Facebook, TikTok, Snapchat, Google, etc. Through their user accounts and our platform, users will be able to manage their advertising account top-ups, balances, invoices, educational guides, and more.
The user agrees to assume all responsibility for the advertising accounts and to respect the advertising policies established by the platform used to advertise. It is the sole and exclusive responsibility of the user that their advertising campaigns comply with all advertising policies of the platform they use to advertise.
The user is solely and exclusively responsible for maintaining the balance of the advertising account and shall ensure that the account is topped up on time. Please note that advertisements may be paused if advertising accounts are not topped up on time. Aurora Global is not responsible for paused ad campaigns or loss of sales or performance of ad campaigns as a result of an ad account being topped up. Under no circumstances may the user resell or redistribute advertising accounts without Aurora Global's permission.
To use the services and advertising accounts, users must register and purchase a subscription. By purchasing a subscription users will be able to top up to $20,000 or Euros each month with a 0% commission. Recharges or budgets exceeding $20,000 or Euros per month will be charged a 3% commission of the total amount received by Aurora Global after deducting the relevant payment processor's fees. The 0% commission rate up to $20,000 or Euro topped up on advertising accounts will reset each month on the applicable billing date. The applicable billing date will be the date on which you purchase the subscription and make the first payment.
The top-ups of the advertising accounts will be reflected in the advertising credits or budgets of each advertising account of each platform. Please note that funds deposited into any advertising account or overall account balance cannot be withdrawn. Aurora Global reserves the right not to offer any type of credit to the user.
In order to use the platform and the services, users must purchase a paid subscription. When a user purchases a subscription, the user agrees and declares to purchase the subscription for the price advertised on the platform or on the website at the time of purchase. Please check the price and features of subscriptions before ordering.
When a user makes a subscription purchase, Aurora Global will send a confirmation email. This confirmation email will be produced automatically so that the user has confirmation of payment and the start of the subscription. If the user does not receive the confirmation email upon purchase of the subscription, the confirmation email may have been sent to the user's spam folder.
Aurora Global may cancel any subscription and may change or discontinue the availability of subscriptions at any time at its sole discretion. The foregoing provision does not affect your statutory rights.
Subscriptions may include automatic recurring (monthly) payments. You authorize Aurora Global to renew your subscription and to charge you monthly on each billing date. The subscription billing date is the date you purchase the subscription and make the first payment. On the applicable billing date, you will automatically be charged the applicable subscription fee. The subscription will remain active until you cancel it or we terminate it. You must cancel your subscription before it renews to avoid the next billing period. We will bill you for the subscription billing fee in the payment method you choose during registration and subscription purchase.
Subscriptions will automatically renew for an additional period unless cancelled prior to the next billing period. To cancel subscriptions, users must submit a cancellation request through our contact information or online portal and the subscription will be cancelled for the next billing period.
It is the user’s responsibility to manage their subscription and billing date. No refunds can be given for any subscription charge to Aurora Global. If a payment fails to renew the subscription, Aurora Global reserves the right to immediately limit advertising account access to the user. Any loss, damages, or implications as a result of this are not the responsibility of Aurora Global. It is the user’s sole responsibility to manage their subscription and ensure the correct timing of their payments.
Subscriptions and top-ups for advertising accounts will be paid through Stripe. Subscriptions will be activated upon completion of the payment process and registration of the corresponding subscription. Your credit/debit card will be charged immediately upon completion of the payment process. Once the transaction is processed, we will send you an electronic receipt of the transaction to the email address you provide during the purchase or user registration process.
If you find any inconsistency in your billing, please contact us through our contact details or you can make the claim through the customer service of the corresponding payment platform.
If your card is declined, you will receive an error message. No payment will be charged to your card and no order will be processed. There may be a pending transaction on your account until your card issuing bank withdraws the authorization. This usually takes 2 to 5 business days. Your card may be declined for a number of reasons, such as insufficient funds, AVS (Address Verification System) mismatch, or you have entered an incorrect security code.
If your payment is declined, you will need to provide an alternative payment method or provide another card on which the payment can be loaded and processed.
All payments processed through our platform may be subject to third party processing fees. Aurora Global is not obligated to cover these fees and may deduct any fees from top-ups added to an account.
Your payment information will be processed and stored securely and for the sole purpose of processing the purchase of subscriptions. Aurora Global reserves the right to engage any commercially available payment platform that processes your data for the sole purpose of processing the purchase of subscriptions.
The intellectual property rights to the platform and the content available on the platform belong exclusively to Aurora Global. Any physical or virtual display of the methods or content available on the platform may result in violations of Aurora Global's intellectual property rights.
Aurora Global gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the platform provided to you by Aurora Global as part of the services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the services as provided by Aurora Global, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.
The user agrees not to use the platform and the services negligently, for fraudulent purposes or in an unlawful manner. Likewise, the user agrees not to partake in any conduct or action that could damage the image, interests or rights of the Aurora Global platform or third parties.
Aurora Global reserves the right to terminate your access immediately, with or without notice, and without liability to you, if Aurora Global believes that you have violated any of these terms or interfered with the use of the platform or service by others.
By using the platform and the functionalities included in the platform, you accept personal responsibility for the results of the use of the platform and our services. You agree that Aurora Global does not guarantee any results, profits or losses from advertising campaigns published through our services and our advertising accounts. You acknowledge and agree that the ultimate success or failure of advertising campaigns will be the result of your own efforts, your own content, your own particular situation and a number of other circumstances that are beyond Aurora Global's control. The administration of the advertising campaigns, as well as the performance of the advertising campaigns, the success or failure of the advertising campaigns shall be the sole and exclusive responsibility of the users.
By accessing the content available on the platform, you accept personal responsibility for the results of the use of the information and content available on the platform such as educational guides. You agree that Aurora Global does not guarantee the results of actions advised or not advised by the content available on the platform. Aurora Global provides resources and content for informational purposes only. You acknowledge and agree that your ultimate success or failure in using the information and content available on the platform will be the result of your own efforts, your particular situation and a number of other circumstances beyond Aurora Global's control.
Information provided by our customers through our services and advertising campaigns including trade secrets of our users will be treated as confidential information and will be used solely for the purpose of providing our services properly. Aurora Global will protect such confidential information from disclosure to third parties by employing the same degree of care used to protect its own confidentiality or proprietary information of similar importance. If necessary to conduct a prospective business relationship, Aurora Global may disclose confidential information received pursuant to our services to employees and/or consultants with a need to know, provided that the consultants are obligated to protect such confidential information from unauthorized use and disclosure. Confidential information will not be disclosed to third parties without the prior written consent of the customer who owns the information. Confidential information shall remain confidential after termination of the agreement and services.
“Third-Party Materials” means any content, images, videos, texts or other material that is owned by a third party, such as stock images, videos and texts. Such Third-Party Materials are subject to the applicable third-party terms and licenses, and may only be used as permitted by such terms and licenses.
All materials on Aurora Global, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, software and other elements are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Aurora Global or by third parties that have licensed or otherwise provided their material to the website. You acknowledge and agree that all materials on Aurora Global are made available for limited, non-commercial, personal use only. Except as specifically provided herein. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without Aurora Global prior express written permission. You may not add, delete, distort, or otherwise modify the material. Any unauthorized attempt to modify any material, to defeat or circumvent any security features, or to utilize Aurora Global or any part of the material for any purpose other than its intended purposes is strictly prohibited.
Aurora Global will respond to all inquiries, complaints and claims related to the alleged infringement or violation of the provisions contained in the Bulgarian and international copyright and intellectual property laws and regulations. Aurora Global respects the intellectual property of others and expects users to do the same. If you believe, in good faith, that any material provided on the platform infringes your copyright or other intellectual property rights, please submit your request through our contact information, with the following information:
Some features of the platform may allow users to provide content and information. The user retains the copyright or any other rights it may have on the content it provides through the use of the services. Aurora Global is not responsible for the accuracy, safety or legality of content posted through advertising campaigns by users. The user is solely and exclusively responsible for its content and the consequences of its publication. By providing content and information through the use of the services, the user grants Aurora Global a worldwide, non-exclusive, royalty-free, fully paid right and license to host, store, transfer, display, perform, reproduce and modify the user's content for the sole purpose of providing the advertising campaigns.
Aurora Global disclaims all liability in connection with user content. The user is solely responsible for the content and the consequences of providing content through the platform. By providing user content through the service, you affirm, represent and warrant that:
Users may register for our referral program and earn commissions for each User who purchases a subscription through the affiliate link provided by Aurora Global. The User who registers in our affiliate program may provide his/her affiliate link by any means for the purpose of acquiring new customers or users, provided that the activities to promote Aurora Global's services do not directly compete with Aurora Global's business activities.
For each paid subscription purchased on the platform through the affiliate link, the affiliated User will receive 250 USD per month for as long as the referred User's subscription is active.
Commissions for subscriptions purchased by users through affiliate links will be credited to the affiliate user's account. Users will be able to withdraw commissions through our payment processors available on the website. Affiliate links are unique and non-transferable.
Please note that when promoting Aurora Global's services through affiliate links, the user must not act on behalf of Aurora or as an intermediary for Aurora, nor mislead users to believe that the referred user is providing the services directly. The referred user must clearly state and communicate to its customers or prospective users that it is an affiliate of Aurora Global.
The content and information available on the platform (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons or other material), as well as the infrastructure used to provide such content and information, is proprietary to Aurora Global or licensed to the Aurora Global by third parties. For all content other than your content, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software or services obtained from or through the platform. In addition, the following activities are prohibited:
Because of the nature of the Internet Aurora Global provides and maintains the platform on an "as is", "as available" basis and makes no promise that use of the platform will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use the platform in breach of these terms you will be liable to and will reimburse Aurora Global for any loss or damage caused as a result.
Aurora Global will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
These terms do not affect your statutory rights as a consumer which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, Aurora Global excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Aurora Global and Aurora Global shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
No responsibility will be accepted by Aurora Global for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any user, internet accessibility or availability or for traffic congestion or unauthorized human act, including any errors or mistakes.
You agree to defend and indemnifyAurora Global from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
We may change the platform and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the site constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.
This agreement and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Aurora Global without restriction.
The user agrees that any dispute, claim or controversy arising out of or relating to these terms and conditions, or the breach, termination, enforcement, interpretation or validity thereof or the use of the platform, shall be resolved by binding arbitration between the user and Aurora Global, provided that each party retains the right to bring an individual action in a court of competent jurisdiction.
In the event a dispute arises in connection with the use of the platform or the breach of these terms and conditions, the parties agree to submit their dispute to arbitration resolution before a reputable arbitration organization as mutually agreed by the parties and in accordance with applicable commercial arbitration rules.
You agree to initiate a formal dispute proceeding by sending us a communication through our contact information. Aurora Global may choose to send you a written offer after receiving your initial communication. If we offer and send you a settlement offer and you do not accept the offer, or we are unable to resolve your dispute satisfactorily and you wish to continue with the dispute process, you must initiate the dispute resolution process before an accredited arbitration organization and file a separate Demand or Arbitration. Any award rendered by the arbitration tribunal shall be final and conclusive on the parties.
To the fullest extent permitted by law, you agree that you will not file, join or participate in any class action lawsuit in connection with any claim, dispute or controversy that may arise in connection with your use of the platform and purchase of products posted and offered through the listings available on the platform.
The courts of Bulgaria shall have jurisdiction over any dispute, controversy or claim relating to Aurora Global and its business operations. Any such dispute or controversy shall be brought and resolved in the courts of Bulgaria.
These terms and conditions are governed by the laws of Bulgaria and the European Union. Use of Aurora Global platform is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions.
Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our platform or information provided to or gathered by us with respect to such use.
If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.
Any rights not expressly granted herein are reserved.
If you have questions or concerns about these terms, please contact us through our contact page or via the contact information below:
Aurora Global Limited.
109-111 Pernik Street
GTC 19 Avenue
38-40 Vladimira Popovica Street Belgrade, 11070
Urban Village Building, Level 12, Unit A1220, Hun Sen Blvd., Phum Praek Tanou, Chak Angre Leu Commune, Meanchey District, Phnom Penh